At Deals Madewell Store, we’re committed to making your accessory shopping experience as effortless and stylish as the pieces in our collection. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking

International Customers: Please note that customs fees, taxes, or import duties are the responsibility of the recipient and are not included in your order total. Delivery times may vary based on customs processing.

Returns & Exchanges

We want you to love every belt, hat, jewelry piece, and accessory from Deals Madewell Store. If you’re not completely satisfied, you may return most unworn, unwashed, undamaged items within 15 days of delivery for a full refund or exchange.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Gloves
  • Hair Accessories

Exceptions are made if these items arrive defective or damaged (must be in original, unopened packaging).

Return Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Us – Email [email protected] within 15 days of receiving your order using our return request template below.
  2. Get Approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Items – Securely pack the items in their original packaging with all tags attached. Clearly mark the RMA number on the outside of the package.
  4. Ship Your Return – Send the package to:
    Deals Madewell Store Returns
    3833 Hummingbird Way
    Boston, US 02110

    You are responsible for return shipping costs unless the return is due to our error.

  5. Receive Refund/Exchange – Once we receive and inspect your return (typically within 5 business days), we’ll process your refund or ship your exchange item.

Return Request Template

To expedite your return, please include this information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Madewell Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Product Name] – [Color/Size] – [Quantity]

2. [Product Name] – [Color/Size] – [Quantity]

Reason for return/exchange: [Please specify]

I have reviewed the return policy and confirm the items are in their original condition with all tags attached.

Please provide return instructions and RMA number at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Processing Time

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will initiate your refund. The timing depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we will cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item (including our sunglasses & eyewear collection), please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and expedite your replacement.

International Returns

For our valued international customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in the original payment currency
  • Processing may take additional time due to customs clearance

We appreciate your trust in Deals Madewell Store and strive to make every aspect of your shopping experience as stylish and seamless as our accessory collections. If you have any questions about our shipping or return policy, don’t hesitate to contact our customer service team at [email protected].