At Deals Madewell Store, we take as much care in crafting our return policy as we do in selecting our premium accessories collection. We want you to be completely satisfied with your belts, jewelry, hats, and other fashion finds.

Our Return Policy

You may return most unworn, unwashed, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all tags attached.

Important Note: For hygiene reasons, we cannot accept returns on gloves and hair accessories unless they are defective or damaged upon arrival. These items must be returned in their original, unopened packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your items – Securely pack the items in their original packaging with the RMA number clearly marked on the outside of the package.
  4. Ship your return – Send the package to our return center at:
    Deals Madewell Store Returns
    3833 Hummingbird Way
    Boston, US 02110
    You are responsible for return shipping costs unless the return is due to our error.
  5. Receive your refund or exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange item.

Return Request Template

To expedite your return process, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Madewell Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Color/Size] – [Quantity] 2. [Product Name] – [Color/Size] – [Quantity] Reason for return/exchange: [Please specify] I have reviewed the return policy and confirm the items are in their original condition with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will initiate your refund. The timing depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we will cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item (including our sunglasses & eyewear collection), please contact us immediately at [email protected] with photos of the damage. We will arrange for a free return and expedite your replacement.

International Returns

For international customers (excluding Asia and certain remote areas), please note:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in the original payment currency
  • Processing may take additional time due to customs clearance

We appreciate your trust in Deals Madewell Store and strive to make every aspect of your shopping experience as stylish and seamless as our accessory collections. If you have any questions about our return policy, don’t hesitate to contact our customer service team.