Welcome to Deals Madewell Store, your premier destination for fashion-forward accessories that complete every look. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products
What types of accessories do you offer?
We carefully curate a selection of stylish accessories including belts, gloves, hair accessories, hats, jewelry, and sunglasses & eyewear. Each piece is selected to elevate your personal style.
Are your products designer or designer-inspired?
Our collection features high-quality, fashion-forward accessories that draw inspiration from current trends and timeless styles, offering exceptional value without compromising on quality.
How do I choose the right size for belts/gloves/hats?
Each product page includes detailed sizing information. For belts, we recommend measuring your waist or hips where you typically wear belts. For gloves and hats, refer to our size charts which include circumference measurements.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save favorites, and checkout faster.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options to match your style timeline:
🚀 Express Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking.
🎁 Free Standard Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch.
How long does order processing take?
Our Boston-based team carefully prepares each order within 1-2 business days before shipping. You’ll receive a shipment notification with tracking information once your order is on its way.
Do you ship internationally?
Yes! We ship globally (excluding some Asian and remote regions). We handle all customs documentation for international orders to ensure smooth delivery of your premium accessories.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, undamaged, and in their original packaging with all tags attached.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. Our customer service team will provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.
Contact & Support
How can I contact customer service?
Our fashion-forward team is happy to help! Email us at [email protected] for any questions or concerns.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Where is your company located?
Our headquarters is located at 3833 Hummingbird Way, Boston, US 02110 where we carefully curate each accessory collection with timeless style in mind.
From our fashion-forward headquarters in Boston to your doorstep worldwide – where timeless style meets exceptional value, delivered. Happy accessorizing!